Contact Us

We're here to help you make the most of your financial data. Get in touch with our team for support, questions, or feedback.

Email Support

Get detailed help via email

For technical support, feature requests, or detailed questions about your account.

support@moneymapper.co.uk

Response Time

How quickly we'll get back to you

General inquiries:24-48 hours
Technical support:12-24 hours
Urgent issues:4-8 hours

Frequently Asked Questions

How secure is my financial data?

Your data security is our top priority. We use bank-level encryption and never store your bank passwords. All data is processed locally and stored securely with enterprise-grade security measures.

What file formats do you support?

We support PDF bank statements from most UK banks, CSV files, and Excel spreadsheets. Our AI can process statements from over 50 different bank formats.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time. There are no long-term contracts, and you'll continue to have access until the end of your current billing period.

Do you offer refunds?

We offer a 30-day money-back guarantee for new subscribers. If you're not completely satisfied with our service, contact us within 30 days for a full refund.

Need More Help?

Check out our comprehensive documentation and tutorials